FAQs
Making a Reservation
How do I make a reservation?
We are now using a Client Portal for all reservations for new customers and existing customers
If you’ve already created an account on the client portal, please login to the Client Portal and simply follow the steps to make a Boarding, Grooming or Daycare reservation.
If you have NOT yet created an account on the client portal, follow these instructions:
New Customers – How to Create Client Portal Account
Existing Customers- How to Create Client Portal Account (if you have been an A Pet Villa customer in the past)
Can I make a same-day appointment?
If you’d like to make a same-day appointment for pet boarding or pet grooming, please feel free to call us at 408.988.3118 or email us at st***@*******la.com to make sure we have availability.
How do I cancel/reschedule my appointment?
It is possible to reschedule your appointment in the Client Portal, but it takes a few steps. First, login to your account at apetvilla.mykcapp.com/clientlogin
- Simply click the “X” next to your appointment to cancel the appointment
- Then submit a new reservation request with the new dates you would like to schedule your appointment
How do you accept payment?
We are currently offering a secure text-to-pay link if you can pay ahead of time to expedite check-ins. We also accept credit cards at the time of check-ins. If you are interested in paying ahead of time please let one of our staff members know so we can send you the link.
What are your vaccination requirements?
For our Canine Friends we require up-to-date vaccines of Rabies, Distemper/ Parvo, annd Bordatella. We strongly recommend the Canine Influenza vaccination. We strongly recommend Flea Control as well.
For our Feline Friends, we require Rabies and FVRCP.
Please send us proof of current vaccinations when you complete your booking through the Client Portal. If you are having trouble with this or have any questions please contact our staff directly.
I don’t have a vet, where can I get my vaccinations updated?
Please contact our staff directly for our recommended vet hospitals in the area.
Using the Client Portal
I am a new customer. How do I create an account?
Visit https://apetvilla.mykcapp.com/olr/preregister
- Select New Client
- Input your information and select Register.
- Select Add Pet in the Client Portal Dashboard
NOTE: To help us with better record-keeping, please check the box for Spayed/Neutered if your pet is spayed or neutered, and indicate Color, Weight, Vet Name, and Vet Phone #.
To login in the future, visit the following URL: https://apetvilla.mykcapp.com/clientlogin
Congratulations! Now you can make reservations and manage your bookings online!
I am an existing customer. How do I create an account?
Just follow these simple steps
1. Follow this link: https://apetvilla.mykcapp.com/olr/preregister
2. Select Existing Client
3. Input your information and select Register.
Note: First Name, Last Name, and Email must match what we have in our database.
4. To login in the future, visit the following URL: https://apetvilla.mykcapp.com/clientlogin
Congratulations! Now you can make reservations and manage your bookings online!
I lost my password. Can you help?
i. It’s easy to reset your password on our client portal.
- Visit the following page : https://apetvilla.mykcapp.com/clientlogin
- Select “Forgot Password?” and follow the prompts to reset your password.
I’m an Existing Customer with a Client Portal account and I still can’t Login. Can you help me?
We’re sorry you’re having trouble accessing your account. Please try the following solutions.
1. Try to log in again
Did you use the correct login URL? Please try to login again with your username and password at the following URL: https://apetvilla.mykcapp.com/clientlogin
2. Reset your password
It’s easy to reset your password on the client portal. Visit the following page: https://apetvilla.mykcapp.com/clientlogin. Then select “Forgot Password?” and follow the prompts to reset your password. NOTE that the password reset email comes from the email address “no*****@*****pp.com.”
3. Contact us if you still need help
If the above solutions don’t work, please email us at ap*******@***il.com and we’ll troubleshoot your issue.
Please do NOT create a second account
We store all your past appointments and pet information under one account. If you create a separate additional account, we lose all of that unique history and care records associated with your pet, which can disrupt our operations. If you’re having issues logging in, please try one of the above solutions. Thank you!